Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Emily Mayer

Emily Mayer

October 9, 2025

5  out of  5
rating by Emily Mayer
"Samantha is fantastic to work with! We have all of our policies through her and are very happy with each and everyone. She is very knowledgeable!"
Profile photo of Julianna Isabelle

Julianna Isabelle

October 7, 2025

5  out of  5
rating by Julianna Isabelle
"I got set up with a renters policy with Talia, it was a very easy and fast process. She explained all the great benefits of having a policy and she sold me! She was very sweet and professional. I would recommend her to anyone who needs a policy. Honestly the best service hands down."
We responded:
"We are so thrilled to hear how well taken care of you were by Talia for your rental policy! Please let us know how we can continue to help you in the future! "
Profile photo of Drew Coffey

Drew Coffey

September 30, 2025

5  out of  5
rating by Drew Coffey
"The State Farm representative, Talia Banks, reached out to me to consolidate my policies and ended up saving me a considerable amount of money while handling all the details. Very satisfied."
We responded:
"So thrilled to hear how Talia was able to assist you with your policies!! Please let us know how we can continue to help you in the future! "
Profile photo of Adam Caramanna

Adam Caramanna

September 29, 2025

5  out of  5
rating by Adam Caramanna
"Talia was an amazing help!"
We responded:
"Hi Adam! So happy to hear Talia was able to help you! Please let us know if there is anything we can do to help you in the future! "
Profile photo of Andrea Manzano

Andrea Manzano

September 29, 2025

5  out of  5
rating by Andrea Manzano
"Talia was really helpful! Being a new car owner and new to the country, she was able to answer all my questions regarding insurance and was really really patient and responds very quick too! Took us a few phone calls mainly because of how indecisive I am but she was able to come up with a policy that meets my desired coverage for a reasonable price! :)"
We responded:
"We are so thrilled to hear how Talia helped you out! She is an amazing asset to our team! Please let us know if there is anything we can help you out with in the future! "
Profile photo of Chena Cheen

Chena Cheen

September 28, 2025

5  out of  5
rating by Chena Cheen
"Talia Jo Banks Is Great At What She Does. She Did A Wonderful Job Assisting Me With Obtaining Renters Insurance. Go State Farm"
We responded:
"Thank you so much for your awesome review! We love Talia and we are so happy to hear she helped you out! Thank you again and let us know how we can help you in the future!"
Profile photo of Cait Kelly

Cait Kelly

September 3, 2025

5  out of  5
rating by Cait Kelly
"Talia and the team at Erik LaChance’s State Farm agency went above and beyond getting us set up with an auto and new home bundle. Since I was moving autos from one part of New York State to another, this was not a straightforward process but Talia and the team went above and beyond for us and we are so grateful. Thank you!!"
We responded:
"Hi Cait! Thank you so much for your awesome feedback and positive review! We love Talia and are thrilled you were able to get the amazing service she provides! Please let us know how we can continue to serve you in the future! "
Profile photo of Shane Whalen

Shane Whalen

August 22, 2025

5  out of  5
rating by Shane Whalen
"Sam has been amazing to work with. I look forward to working with her in the future."
We responded:
"Thank you so much for your review of Sam! Please let us know how we can continue to help you in the future! "
Profile photo of Marie Caruso

Marie Caruso

August 20, 2025

5  out of  5
rating by Marie Caruso
"Very friendly and made the process so easy! Great service!"
We responded:
"So glad to hear you have had such a great experience with our team! Please let us know how we can continue to help you in the future! "
Profile photo of Nadine O'Donnell

Nadine O'Donnell

August 13, 2025

5  out of  5
rating by Nadine O'Donnell
"Today Talia Banks assisted me with adding a renters insurance policy. The process was smooth and timely. I appreciate Angie Consolo connecting us. Thanks Ladies"
We responded:
"Thank you so much for your awesome review! We really appreciate knowing how well your referrals are taken care of! Please let us know how we can continue to help you out in the future! Nadine - thank you so much for a follow up review!! we love knowing you are so well taken care of! "
Profile photo of Lori Dietrick

Lori Dietrick

July 21, 2025

5  out of  5
rating by Lori Dietrick
"Samantha worked with me to give me a quote on house insurance. She is very knowledgeable, patient, and a pleasure to have worked with."
We responded:
"Hi Lori! We are so thrilled that you were able to have such a positive experience with Sam! Please let us know if there is anything else we can help you out with! "
Profile photo of Rosemary Tufts

Rosemary Tufts

June 2, 2025

5  out of  5
rating by Rosemary Tufts
"This was my first time acquiring renters insurance and Samantha made the process very easy and simple. She was extremely helpful and informative."
We responded:
"Hi Rosemary! We really appreciate the review and we are so thankful that Sam was able to make the process so easy and simple for you! Please let us know how we can continue to help you in the future!"
Profile photo of Jessica Bradley

Jessica Bradley

May 22, 2025

5  out of  5
rating by Jessica Bradley
"Sam was very helpful on providing all the information, the best rates/policy and customer service experience. She made it very easy to leave Geico and switch over to State Farm insurance. I couldn’t be happier!"
We responded:
"Thank you so much for your awesome feedback! We love hearing how well Sam took care of everything for you! Please do not hesitate to reach out for any further assistance you may need! "
Profile photo of Jason Li

Jason Li

May 13, 2025

5  out of  5
rating by Jason Li
"Sam is a valuable asset to this company. She helped me with 2 landlord policies and just helped my father with an auto policy. She was knowledgeable on the products State Farm has to offer and helped us get competitive pricing on the insurance policies. Definitely would recommend her for all your insurance needs."
We responded:
"Thank you so much for the awesome words, Jason! We are so thrilled to hear how well Sam took care of you and your father! Please let us know if there is anything else we can help you out with! "
Profile photo of C Diaz

C Diaz

May 9, 2025

5  out of  5
rating by C Diaz
"Ms.Suzanne was so polite, helpful and made sure to go over every detail and offer they had. really true customer service at its finest!"
We responded:
"Thank you so much for your kind words and feedback for Suzanne! She is so good at giving you all the details and attention you need, and we are so thrilled you felt that care and concern by her! Please let us know how we can continue to help you in the future! "
Profile photo of Kristan Hodorowski

Kristan Hodorowski

May 3, 2025

5  out of  5
rating by Kristan Hodorowski
"Sam and Dendi were very helpful and responsive in helping me to shop for new policies. I got the answers I needed quickly, and Sam gave great guidance."
We responded:
"Kristan - Thank you so much for your positive feedback and kind words! We loving knowing you got all of your questions answered and the guidance you needed! Please let us know how we can continue to help you in the future! "
Profile photo of Matthew Courtney

Matthew Courtney

April 15, 2025

5  out of  5
rating by Matthew Courtney
"I have multiple policies with The LaChance State Farm Insurance Agency and they have always been a pleasure to work with. I feel my needs are covered and when any adjustments are necessary they provide sound recommendations that I have always been comfortable with. Highly recommend this agency for all of your insurance needs. 5-star customer service and cost-effective policies."
We responded:
"Thank you so much for such a positive and validating review!! We love knowing everything was taken care of for you! Please let us know how we can continue to help you and those you love in the future! "
Profile photo of Rudel Griffith

Rudel Griffith

April 11, 2025

5  out of  5
rating by Rudel Griffith
"Ian was very informative and helpful!"
We responded:
"Thank you so much for the review!! Let us know how we further can help you in the future! "
Profile photo of Richard Pugsley

Richard Pugsley

April 1, 2025

5  out of  5
rating by Richard Pugsley
"Amazing service and coverage. Service Manager Dendi was able to help with all my questions and needs. Erik and his Team are Top Notch all the way through! Great Job"
We responded:
"We absolutely love reading reviews like this and we absolutely love Dendi! So happy to hear she was able to help you with everything you needed and answered all of your questions!! Thank you, and please do not hesitate to let us know how we can further assist you! "
Profile photo of Kas Rana

Kas Rana

March 12, 2025

5  out of  5
rating by Kas Rana
"Ian at LaChance Insurance is amazing! He’s knowledgeable, professional, and goes above and beyond to help. Working with him was a pleasure—highly recommend!"
We responded:
"Thank you so much for your awesome review! We are so pleased you had such a great experience with Ian! "
Profile photo of Jo-Anne Lonczak

Jo-Anne Lonczak

March 5, 2025

5  out of  5
rating by Jo-Anne Lonczak
"The staff are always very pleasant and helpful whenever I call with any questions."
We responded:
"Thank you so much, Jo-Anne! We are so eager to help you out however you need! "
Profile photo of Matt Kingsley

Matt Kingsley

March 4, 2025

5  out of  5
rating by Matt Kingsley
"I've been with Erik's office for a few years now. Multiple accounts with vehicles, home, and rental policies. Each transaction has been easy, and the premium pricing has been competitive. They were even able to find policies for my antique vehicles at a discount over the major classic vehicle carriers. The most recent transaction involved looking at cost savings on a home/auto policy for a senior family member over their existing policy from another carrier. Samantha out of the Loudonville office was extremely helpful. She reviewed the existing policy and then tailored a new policy with more appropriate terms at a significant discount. She then reviewed my existing policy, noticed a gap in coverage, and was able to make modifications on the spot. Customer service is universally expected, but not always delivered. Samantha and the LaChance agency continue to follow through providing top notch service and excellent rates. I am fortunate to have signed on with them."
We responded:
"Matt - thank you so much for your amazing review and kind words about Sam. We are so blessed by her and how she genuinely cares! We are so glad you were able to receive such great service by her and please let us know if there is any way we can continue to help you! "
Profile photo of Natalya

Natalya

February 18, 2025

5  out of  5
rating by Natalya
"Jada and Caroline are great to work with. They are responsive and explain fine details."
We responded:
"Thank you for taking the time to leave us a review, Natalya. Please always know we are here to help you! "
Profile photo of Lele Paradise

Lele Paradise

February 12, 2025

5  out of  5
rating by Lele Paradise
"Sam from State Farm is amazing!! I just left an abusive relationship and have so many ties to cut from the person, including their access to my policy for renters insurance. I am so happy Sam was able to help me get my account back in order and input a policy for my new residence. Thank you so much!"
We responded:
"We are so thankful that Sam was able to help you so much, especially in such a difficult and sensitive time!! Please do not hesitate to let us know how we can continue to help you out in the future! "
Profile photo of Mrhome Wrecker

Mrhome Wrecker

February 11, 2025

5  out of  5
rating by Mrhome Wrecker
"Jada fay is very amazing at what she does thank u very much for just the assistance wonderful amazing person"
We responded:
"Thank you so much for your awesome feedback!!! We are so pleased to hear how well Jada took care of your insurance needs and questions! "